Senior Director of Customer Success

Job Summary

A company is looking for a Senior Director, Customer Success.

Key Responsibilities

• Lead a customer segment, managing a team of Customer Success Managers to deliver impactful outcomes
• Ensure customers realize the full value of the platform by driving adoption and aligning strategic goals
• Develop a high-performing team culture through coaching, mentorship, and operational excellence

Required Qualifications

• Bachelor's degree required; advanced degree or relevant certifications a plus
• Minimum of 10 years of experience in customer success or related fields, with at least 5 years in leadership roles
• Experience managing large enterprise accounts in SaaS, data analytics, or Health IT companies
• Proven ability to influence cross-functional teams and drive customer value
• Analytical mindset with the ability to translate insights into strategic actions