Senior Director of Customer Success

Job Summary

A company is looking for a Head of Global Digital Solutions Customer Success.

Key Responsibilities:

• Build and lead a high-performing customer success team while fostering a culture of excellence
• Design and execute a customer success strategy that drives engagement, retention, and expansion
• Manage the global Customer Success team, ensuring alignment across regions and prioritizing customer outcomes

Required Qualifications:

• 10+ years of experience in customer success or related functions within a B2B SaaS or technology company, with at least 7 years in a senior leadership role
• Proven experience in scaling global customer success teams in high-growth environments
• Ability to build and manage relationships with CXO-level stakeholders in large enterprises
• Strong understanding of Enterprise Content Management and related technologies
• Data-driven mindset with experience using customer success metrics for decision-making