Senior Director of Customer Success

Job Summary

A company is looking for a Senior Director, Customer Success.

Key Responsibilities

• Serve as the main point of contact on all client-related items, overseeing onboarding and campaign performance reviews
• Own campaign performance, identify upsell opportunities, and troubleshoot delivery or pacing issues
• Collaborate with Sales Directors to transition strategy and provide proactive communication and optimization recommendations

Required Qualifications

• Bachelor's degree
• 5+ years of related experience in digital media or programmatic advertising
• Experience with client service and campaign management for digital media accounts
• Demonstrated ability to grow accounts and build trusted client relationships
• Demonstrated leadership and team management experience