Senior Director of Customer Success

Job Summary

A company is looking for a Senior Director of Customer Success.

Key Responsibilities

• Establish operational objectives and frameworks for the Customer Success Managers (CSMs) to enhance team performance
• Ensure customer satisfaction through proactive engagement and account management strategies
• Lead and mentor a high-performing team while collaborating with cross-functional departments to drive customer success initiatives

Required Qualifications

• 10+ years of experience in customer success or key account management, preferably in a technology or SaaS environment
• Proven experience in developing and executing customer-centric strategies
• Strong team management experience with a focus on coaching and conflict resolution
• Experience with customer success tools, such as Gainsight
• Relevant degree or certifications; a Master's Degree is preferred