Senior Director of Customer Success

Job Summary

A company is looking for a Sr Director of Customer Success.

Key Responsibilities

• Establish operational objectives and frameworks for the Customer Success Managers (CSMs) while developing customer-centric account plans
• Ensure high levels of customer satisfaction and promote value delivery by identifying evolving customer needs
• Provide leadership and mentorship to the US CSMs, overseeing team development and cross-departmental collaboration

Qualifications

• 10+ years of experience in customer success or key account management, with 4+ years in a management role
• Experience in the Insurance vertical, preferably within a technology or SaaS environment
• Proven team management experience focused on coaching and mentoring
• Experience in developing and executing customer-centric strategies
• Relevant degree or certifications; Master's Degree preferred