Senior Director of Customer Success

Job Summary

A company is looking for a Senior Director, Customer Success.

Key Responsibilities

• Lead and scale the global Customer Success organization to drive customer adoption, retention, expansion, and long-term value
• Define and execute Customer Success strategy across the entire customer lifecycle, including onboarding, adoption, value realization, and growth
• Build, mentor, and develop a high-performing team of Customer Success Managers and leaders, fostering a culture of customer advocacy and accountability

Required Qualifications

• 10+ years of experience in Customer Success, Account Management, or related customer-facing leadership roles within SaaS, cybersecurity, or enterprise technology
• 5+ years leading and scaling Customer Success teams in high-growth environments
• Proven track record of improving retention, expansion, and customer satisfaction metrics
• Deep understanding of customer lifecycle management, adoption frameworks, and value realization strategies
• Strong analytical and operational mindset with experience using data to inform strategy and decisions