Senior Director of Customer Success

Job Summary

A company is looking for a Senior Director - Customer Success - Dealer Solutions.

Key Responsibilities

• Define and execute the Customer Success strategy to maximize retention, adoption, and expansion for dealer channel customers
• Deliver measurable business outcomes and serve as the Voice of the Customer internally
• Collaborate with cross-functional teams to ensure seamless transitions and ongoing customer success

Required Qualifications

• Bachelor's degree required
• 10-15 years of dealership management experience
• 10+ years in Customer Success, Account Management, or Customer-Facing Leadership roles
• 5+ years leading high-performing Customer Success teams
• Strong understanding of technology-enabled solutions, platforms, or SaaS products