Senior Director of Customer Success

Job Summary

A company is looking for a Senior Director, Customer Success Account Management.

Key Responsibilities

• Architect and lead a 3+ year strategy for customer success, focusing on adoption, retention, growth, and satisfaction
• Direct financial and strategic performance, ensuring accountability for revenue targets and optimizing resource plans
• Drive a comprehensive adoption strategy and serve as the primary executive escalation point for high-value customer negotiations

Required Qualifications

• 15+ years of experience in Sales, Renewal Management, Account Management, and/or Customer Success, preferably in SaaS
• 10+ years of leadership experience in customer success and account management
• Experience managing a $100M+ book of business and leading large-scale strategic initiatives
• BA/BS degree
• Experience in B2B customer success roles with a strong executive presence