Senior Director of Customer Success

Job Summary

A company is looking for a Senior Director, Customer Success.

Key Responsibilities

• Own NRR, retention, and onboarding outcomes across the Customer Success organization
• Build and scale Customer Success through AI, automation, and systems thinking
• Manage relationships with strategic accounts and lead executive business reviews

Required Qualifications

• 10+ years in Customer Success or related customer-facing roles, with at least 5 years in senior leadership
• Proven track record driving NRR, retention, and adoption outcomes at a B2B SaaS company
• Hands-on experience with AI and automation in a Customer Success context
• Strong executive presence for internal strategy conversations and C-level customer meetings
• Experience managing and expanding strategic customer accounts