Senior Director of Customer Success

Job Summary

A company is looking for a Senior Director, Customer Success & Solutions.

Key Responsibilities

• Lead CSM & Solutions teams for Global 2000 clients and establish AI-powered GTM blueprints
• Partner with C-suite stakeholders to align business challenges with technical solutions, ensuring ROI
• Design end-to-end enterprise GTM workflows and direct the technical execution of Proof of Value initiatives

Required Qualifications

• 15+ years in technical leadership roles with Global 2000 companies
• Strong understanding of P&L statements and GTM workflows
• Deep knowledge of Platform, API, Agents, and Data Orchestration
• Exceptional storytelling and presentation skills
• B.S. in Data Science or related field; MBA or TOGAF certification is a plus