Senior Director of Customer Success

Job Summary

A company is looking for a Senior Director of Customer Success (Enterprise).

Key Responsibilities

• Develop and lead the Customer Success strategy for the "Demand" segment, focusing on private marketplaces
• Partner with stakeholders to optimize private marketplaces for engagement, conversion, and user satisfaction
• Build Customer Success playbooks for onboarding and increasing value in partnerships

Required Qualifications

• 8+ years in Customer Success or Partnership Management, particularly in B2B2C environments
• Understanding of digital marketplaces, user experience, and monetization
• Proven ability to grow audience and revenue in partnerships
• Experience managing enterprise client relationships while overseeing team performance
• Ability to analyze audience engagement data and create compelling ROI narratives