Senior Director of Customer Success
Job Summary
Maximizing customer value and retention, the full-time Senior Director of Customer Success will drive client satisfaction and growth through a structured service delivery model while collaborating with Sales and Product teams in a remote environment.
Key responsibilities:
- Drive customer retention, adoption, and satisfaction through a tiered service model tailored to client value and complexity
- Own Gross Retention and client health metrics, partnering with Sales to identify expansion opportunities
- Implement standardized Success Plans and Quarterly Business Reviews to reinforce value and strengthen client relationships
Required qualifications:
- Bachelor's Degree
- 5-7 years of account management or client services experience in Financial Services and Insurance industries
- Superior ability to build rapport and relationships
- Strong presentation and public speaking skills
- Experience with Salesforce (or equivalent) CRM platform
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,964 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
