Senior Director of Customer Success
Job Summary
To drive the health, growth, and retention of strategic accounts, the full-time Senior Director of Customer Success will manage a team of six Strategic Client Executives and develop playbooks tailored to complex healthcare relationships in a fully remote environment.
Key responsibilities:
- Lead and develop the Strategic Customer Success team, setting strategies and targets for individual accounts
- Drive net revenue retention and expansion revenue across the Strategic tier of accounts
- Build and implement frameworks for executive business reviews, account planning, and risk management
Required qualifications:
- 8+ years in Customer Success or Account Management, with at least 3 years managing enterprise-facing teams
- Experience with large, complex, multi-stakeholder accounts in healthcare or regulated B2B environments
- Proven track record of achieving net revenue retention and expansion targets
- Strong executive presence and experience in conducting business reviews with C-suite stakeholders
- Ability to build and scale Customer Success processes in a fast-paced organization
Complete Job Description
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