Senior Director of Customer Support

Job Summary

A company is looking for a Sr. Director, Customer Support.

Key Responsibilities

• Set the vision and strategy for a world-class B2B SaaS support organization
• Own key support metrics and implement improvements in support systems and workflows
• Lead and develop a high-performing global support team while fostering a customer-first culture

Required Qualifications

• 8+ years in customer support or service leadership, with 3-5+ years in a senior leadership position
• Proven track record of scaling global support operations in a fast-growth tech company
• Strong understanding of support metrics, KPIs, and industry benchmarks
• Experience leading distributed, multicultural teams across regions
• Comfortable using and implementing modern support technologies and AI tools