Senior Director of Customer Support

Job Summary

A company is looking for a Sr Director of Customer Support.

Key Responsibilities

• Define and execute strategies to enhance global support delivery and customer satisfaction
• Drive best practices across a global omni-channel support team in collaboration with various departments
• Develop operational dashboards and analytics to achieve business results aligned with strategic plans

Required Qualifications

• Bachelor's degree with 10-15 years of related experience, or a master's degree with 6+ years, or equivalent education and experience
• Demonstrated leadership in global support operations with experience in cross-functional collaboration
• Proven track record in operational planning and forecasting, with Six Sigma or similar methodology preferred
• Technology-minded with a focus on optimizing scale and productivity
• Experience in delivering measurable improvements in customer satisfaction and operational efficiency