Senior Director of Engineering
Job Summary
Leading the digital transformation of service applications, the full-time Senior Director of Engineering will bridge internal service organizations with cutting-edge Agentic AI solutions, focusing on strategy, stakeholder management, and technical oversight in a remote environment.
Key Responsibilities
- Lead the digital transformation of service applications by implementing AI-driven tools for predictive customer support
- Oversee the design and deployment of autonomous agents and ensure platform governance for compliance and scalability
- Manage and upskill teams to foster a culture of digital literacy and continuous learning in AI technologies
Required Qualifications
- 10+ years of technical leadership experience in enterprise applications, preferably in a global environment
- Proven experience in HR/Service Technology transformation, particularly in the AI for Service landscape
- 5+ years of direct experience with Salesforce platform (Service Cloud) and advanced HCM/CRM systems
- Expert-level analytical skills with the ability to leverage predictive analytics for decision-making
- Demonstrated ability to align resources and drive projects to completion with positive organizational impact
Complete Job Description
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