Senior Director of Experience

Job Summary

To enhance customer engagement and drive product initiatives, the full-time Senior Director of Experience will oversee the development and implementation of user experience strategies in a hybrid work environment.

Key responsibilities

• Lead the design and execution of customer experience strategies to improve user satisfaction and engagement
• Collaborate with cross-functional teams to align product development with user needs and market trends
• Manage and mentor a team of experience professionals, fostering a culture of innovation and inclusivity

Required qualifications

• Proven experience in user experience design or management, preferably in a technology or GovTech environment
• Strong leadership skills with a track record of building and managing effective teams
• Experience in developing and implementing customer engagement strategies
• Understanding of data privacy and information security best practices
• Ability to work collaboratively in a remote-first, diverse, and inclusive environment