Senior Director of ITSM

Job Summary

A company is looking for a Senior Director of ITSM & End User Experience to lead a global team in delivering seamless IT services and exceptional end-user experiences.

Key Responsibilities:

• Lead the global IT Service Management function and improve service delivery practices
• Manage the lifecycle of end-user devices and define global policies for device security and support
• Oversee global deskside support teams and ensure high-touch support for mission-critical operations

Required Qualifications, Training, and Education:

• 15+ years of experience in enterprise IT operations, preferably in manufacturing or industrial sectors
• Proven success managing large global teams and complex operational ecosystems
• Strong working knowledge of ITIL, ServiceNow, and infrastructure support
• Bachelor's in Information Technology, Computer Science, Engineering, or related field (required)
• MBA or advanced degree preferred; ITIL, PMP, or relevant certifications are a plus