Senior Director of Navigation Services

Location: Remote

Compensation: To Be Discussed

Reviewed: Fri, Apr 10, 2026

This job expires in: 10 days

Job Category: Management

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced, Senior Level

Job Summary

A company is looking for a Senior Director, Navigation & Member Services.

Key Responsibilities

Lead Navigation, Advocacy, and Customer Service operations across multiple programs and clients
Oversee operational performance, member experience, and service delivery across member-facing teams
Serve as operational leader in client meetings, representing navigation and member services performance

Required Qualifications

10+ years of experience in healthcare navigation, advocacy, or member services
Experience leading large teams and multiple managers
Strong operational leadership and performance management experience
Experience improving engagement and operational performance
Understanding of healthcare benefits and care navigation workflows preferred

COMPLETE JOB DESCRIPTION

The job description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...

Apply

Company Overview

Company Company Name

Headquarters Headquarters

Founded Founded

Website

Wikipedia Wikipedia URL

BBB URL BBB URL

The company description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...