Senior Director of Navigation Services

Job Summary

A company is looking for a Senior Director, Navigation & Member Services.

Key Responsibilities

• Lead Navigation, Advocacy, and Customer Service operations across multiple programs and clients
• Oversee operational performance, member experience, and engagement metrics
• Serve as operational leader in client meetings, addressing service delivery and performance metrics

Required Qualifications

• 10+ years of experience in healthcare navigation, advocacy, or member services
• Experience leading large teams and managing multiple managers
• Strong operational leadership and performance management experience
• Experience improving member experience and operational performance
• Understanding of healthcare benefits and navigation workflows preferred