Senior Director of Operations
Location: Remote
Compensation: To Be Discussed
Reviewed: Fri, Apr 04, 2025
This job expires in: 8 days
Job Summary
A company is looking for a Senior Director, Platform Operations & Capabilities.
Key Responsibilities
- Chart a strategic capabilities roadmap for telephony and agent support within the Telesales organization
- Lead the implementation and operation of new technology solutions to enhance operational efficiencies and sales outcomes
- Monitor team performance through KPIs and document program implementations in a centralized operating playbook
Required Qualifications
- Bachelor's degree required
- 10+ years of experience in leading scaled call center operations or product teams
- 4+ years of experience implementing complex telephony systems or CRM platforms
- 2+ years of project implementation or project management experience
COMPLETE JOB DESCRIPTION
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Company Overview
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