Senior Director of Operations

Job Summary

Seeking an experienced operations leader, the full-time hybrid Senior Director of Business Operations will oversee critical service functions including Billing & Collections, Consumer Services, Group Services, and Partner Services, driving operational performance and service delivery while managing change initiatives in the Greater Fort Lauderdale, FL area.

Key responsibilities

• Lead day-to-day operations across multiple service functions, ensuring strong service levels and accountability
• Drive process improvement and operational redesign initiatives to enhance workflows and service delivery models
• Establish and manage operational metrics and governance across service teams and managers

Required qualifications

• 10+ years of progressive business operations leadership experience, with at least 5 years in multi-team service organizations
• Demonstrated success in leading operational transformation and workflow redesign in high-volume environments
• Strong experience in customer/member services, billing and collections, or contact center operations
• Proven ability to lead through operational or technology change while maintaining service performance
• Strong financial and operational acumen, including experience with productivity metrics and operational KPIs