Senior Director of Platform Adoption
Job Summary
Maximizing customer value realization, the full-time Senior Director of Platform Adoption will strategically engage with high-value accounts, enhance onboarding processes, and drive Net Revenue Retention (NRR) in a remote capacity.
Key responsibilities:
- Serve as a trusted point of contact for top-tier accounts, providing strategic guidance on platform utilization
- Partner with Customer Success leadership to support at-risk accounts and improve retention efforts
- Audit and redesign onboarding processes in collaboration with Implementation, Product, and Support teams
Required qualifications:
- 8+ years of experience in Customer Success, Client Services, Account Management, or Operations leadership
- Direct experience managing operations within an outbound call center
- Deep understanding of outbound call-center operations, including KPIs and workflows
- Proven track record in improving retention or revenue-retention metrics
- Experience building or enhancing a client/customer health-scoring framework
Complete Job Description
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