Senior Director of Product Management

Job Summary

To lead the development of an AI-powered customer engagement platform, the remote Senior Director of Product Management will own strategy and execution for core platform capabilities, drive the evolution toward intelligent system design, and partner with engineering to scale API-first and AI-powered capabilities.

Key responsibilities

• Own strategy and execution for core platform capabilities across APIs, voice, messaging, orchestration, and automation
• Drive the evolution from feature delivery to intelligent system design, focusing on inputs, reasoning, orchestration, and outputs
• Translate complex problems into clear product direction, architectures, and execution plans while engaging with enterprise customers to validate use cases

Required qualifications

• 15+ years of product management experience with significant ownership and leadership responsibility
• Strong background in platform, APIs, and developer-centric products, including CPaaS and SaaS
• 10+ years of contact center experience with expertise in CCaaS platforms and omnichannel communication systems
• Proven ability to build and scale a platform from zero-to-one through maturity
• Deep technical fluency in API design, system architecture, and platform tradeoffs