Senior Director of Product Management

Job Summary

Leading the design of comprehensive patient experiences, the full-time remote Senior Director of Product Management will architect the end-to-end customer journey, collaborating across various departments to create seamless solutions for both B2B and B2C channels.

Key Responsibilities

• Design and optimize the end-to-end customer journey across multiple channels, ensuring seamless experiences for families and healthcare partners
• Develop business strategies for inbound and outbound channels, focusing on referral management and direct-to-consumer engagement
• Oversee the integration of technology platforms, including HubSpot and eClinicalWorks, to enhance patient intake and referral tracking processes

Required Qualifications

• 10-15 years of experience in product design or management, with at least 4-5 years in a senior leadership role within healthcare
• Proven experience in designing customer journeys across B2B and B2C healthcare models
• Hands-on expertise with HubSpot CRM and experience with eClinicalWorks or similar EHR platforms
• Demonstrated ability to build multi-channel referral management systems and integrate various care settings
• Master's degree in Business, Healthcare Administration, Marketing, or a related field