Senior Director of Product Support

Job Summary

A company is looking for a Senior Director, Product Support.

Key Responsibilities:

• Create and manage a global support strategy for products and services
• Lead and mentor a high-performing support team
• Establish and monitor key support metrics and serve as escalation lead for high-severity incidents

Qualifications:

• Bachelor's degree required; advanced degree or relevant certifications preferred
• 18+ years of product and technical support experience, with 5+ in a senior leadership role
• 10+ years of experience managing teams
• Experience with support tools such as Freshdesk, Zendesk, or Salesforce
• Proven executive leadership and strategic impact