Senior Director of Professional Services

Job Summary

A company is looking for a Senior Director, Professional Services and Customer Success.

Key Responsibilities

• Provide strategic leadership for professional services and customer support initiatives
• Steward and build a high-performing team across Solutions Engineering, Customer Education, and Customer Technical Support
• Drive results by owning revenue commitments and resolving customer issues while enhancing support operations

Required Qualifications

• 10+ years of experience in services and support leadership, preferably in the K-12 and Higher Education sectors
• 5+ years of experience in developing and launching Professional Services offerings
• Experience in sales, marketing, and sales operations
• Strong analytical skills with expertise in sales process optimization and forecasting
• Prior P&L or cost center responsibility is advantageous