Senior Director of Professional Services
Job Summary
A company is looking for a Senior Director, Professional Services and Customer Success.
Key Responsibilities
- Provide strategic leadership for professional services and customer support initiatives
- Steward and build a high-performing team across Solutions Engineering, Customer Education, and Customer Technical Support
- Drive results by owning revenue commitments and resolving customer issues while enhancing support operations
Required Qualifications
- 10+ years of experience in services and support leadership, preferably in the K-12 and Higher Education sectors
- 5+ years of experience in developing and launching Professional Services offerings
- Experience in sales, marketing, and sales operations
- Strong analytical skills with expertise in sales process optimization and forecasting
- Prior P&L or cost center responsibility is advantageous
Complete Job Description
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