Senior Director of Professional Services

Job Summary

To drive operational and financial performance in a remote setting, the full-time Senior Director of Professional Services will manage onboarding and implementation processes, oversee internal teams and external partners, and ensure customer projects are delivered efficiently and profitably.

Key responsibilities

• Operate Professional Services as a strategic business function, managing P&L performance and financial forecasting
• Establish delivery methodologies and governance standards to ensure quality and efficiency in project outcomes
• Lead and mentor a team of project managers and specialists while fostering a culture of accountability and continuous improvement

Required qualifications

• 10+ years of experience in Professional Services, Consulting, or Customer Delivery, with at least 5 years in a senior leadership role
• Proven success in managing financial and operational metrics, including utilization and margin
• Experience managing implementation partners, including enablement and performance management
• Strong financial acumen with experience developing and managing P&L forecasts
• Expertise with PSA tools and project management platforms