Senior Director of Renewals

Job Summary

Owning and scaling the full renewal motion for a global customer base, the full-time Senior Director of Renewals will manage a team of Renewal Managers, oversee forecasting and risk identification, and collaborate cross-functionally to enhance renewal processes in a remote work environment.

Key responsibilities:

• Build, lead, and scale a team of Renewal Managers, fostering a culture of accountability and high performance
• Develop and execute renewal motions that align with customer segmentation and risk tiers, ensuring clear handoffs between teams
• Deliver accurate renewals forecasts and executive-level reporting on pipeline health and retention performance

Required qualifications:

• 10-15+ years of experience in renewals, customer success, or revenue operations, with people management experience
• Proven track record of managing cohort renewal rates and renewal-rate KPIs in a B2B SaaS environment
• Experience in a RACI-style model, collaborating effectively with Account Executives and leadership
• Strong orientation towards processes and systems, including CRM and forecasting tools
• Exceptional cross-functional collaboration and executive communication skills