Senior Director of Service Delivery

Job Summary

A company is looking for a Senior Director of Client Service Delivery.

Key Responsibilities

• Cultivate and maintain robust relationships with clients to ensure satisfaction and retention
• Drive client satisfaction by optimizing service delivery processes and leading initiatives for service excellence
• Establish and monitor key performance indicators (KPIs) to assess service delivery quality and client satisfaction

Required Qualifications

• Minimum of 5 years of experience in revenue cycle management, with a significant portion in leadership
• Proven track record of leading and developing high-performing teams in service delivery
• Experience in strategic planning and execution with an emphasis on service optimization
• Relevant education or training in healthcare management or a related field