Senior Director of Supportability

Job Summary

A company is looking for a Senior Director to lead Supportability.

Key Responsibilities

• Develop and optimize processes for handling tickets at scale, ensuring efficient workflows and best practices
• Lead Supportability strategy, integrating AI, automation, and process innovation
• Oversee training programs and drive self-service and knowledge sharing standards

Required Qualifications

• 12+ years of experience in technical customer support or related roles, or equivalent combination of education and experience
• 5+ years of people management experience
• Bachelor's or Master's Degree in Computer Science, Business Management, or related field preferred