Senior Director of Systems Operations

Job Summary

A company is looking for a Senior Director of Systems Operations.

Key Responsibilities

• Define and execute a multi-year enterprise systems architecture and optimization roadmap
• Oversee administration, performance, and continuous improvement of contact center platforms, CRM, and support systems
• Lead, develop, and mentor a high-performing Systems Operations team

Required Qualifications

• 10+ years of experience in enterprise systems, IT operations, or technology management
• 5+ years of leadership experience overseeing enterprise platforms and technical teams
• Strong expertise in contact center technologies and CRM or support systems
• Bachelor's degree in Information Systems, Business, or related field
• Demonstrated ability to manage vendors and negotiate service agreements