Senior Director of Workflows

Job Summary

A company is looking for a Senior Director, Customer & Employee Workflows (CSM & EWF).

Key Responsibilities

• Provide expertise on technical capabilities related to the development of ServiceNow
• Define and execute the vision, strategy, and growth plan for CSM and EWF practices
• Build and mentor a high-performing team across consulting, architecture, and delivery roles

Required Qualifications

• 12+ years of experience in enterprise service management, CRM, HRSD, or workflow platforms
• 5+ years in leadership roles managing practices, portfolios, or large delivery organizations
• Proven experience in presales, including solutioning and deal shaping
• Strong understanding of Customer Workflows (CSM) and Employee Workflows (HRSD/EWF) capabilities
• Experience driving large-scale digital transformation programs