Senior Director Salesforce Customer Success Engagement

Job Summary

A company is looking for a Senior Director, Salesforce Customer Success & Engagement.

Key Responsibilities:

• Lead, mentor, and manage a team of customer success professionals, project managers, and other PMO staff
• Shape solutions, scope engagements, establish operating models, and lead transitions from sales to delivery
• Develop and implement the Delivery strategy in alignment with organizational objectives and methodology

Required Qualifications:

• 15+ years of experience in developing and growing client relationships and leading teams delivering end-to-end solutions
• 5+ years of experience delivering large scale Salesforce Programs
• Strong knowledge of Salesforce products, business models, and trends
• Proven ability to manage client engagements under high stress to successful completion
• Bachelor's degree or higher