Senior Director, Workforce Management

Job Summary

A company is looking for a Senior Director, CEC Workforce Management.

Key Responsibilities

• Establish and lead global workforce optimization and performance management strategy
• Oversee staffing models, capacity planning, and operational management to balance service quality and cost
• Translate operational data into actionable insights for leadership decision-making

Required Qualifications

• Bachelor's degree in Business, Operations, Analytics, or related field; or equivalent experience
• 10+ years of relevant professional experience in hospitality, call center operations, or related functions
• Strong understanding of forecasting, scheduling, and labor optimization
• Experience leading global or enterprise-level functions in complex organizations
• Ability to operate at both strategic and execution levels