Senior Dispute Correspondence Specialist

Job Summary

A company is looking for a Sr Dispute Correspondence Specialist (REMOTE).

Key Responsibilities

• Review and analyze written complaints from borrowers and their representatives
• Research issues to identify root causes and execute resolution plans
• Compose detailed responses and maintain comprehensive records for all complaints

Required Qualifications

• High school diploma required; bachelor's degree or equivalent work experience preferred
• Three (3) years of related work experience in a legal, customer service environment, or residential mortgage services required
• Professional writing experience in a corporate setting is mandatory
• Knowledge of Microsoft Office Suite is required
• Familiarity with regulations such as RESPA, TILA, and FCRA is preferred