Senior Dispute Correspondence Specialist

Job Summary

A company is looking for a Sr Dispute Correspondence Specialist (REMOTE).

Key Responsibilities

• Review and analyze written complaints from borrowers, investigating loan information and transaction histories
• Research issues to identify root causes and collaborate with other business units for resolution
• Compose detailed responses to borrowers, maintaining comprehensive records of complaints and corrective actions

Required Qualifications

• High school diploma required; bachelor's degree or equivalent work experience preferred
• Three (3) years of related work experience in a legal, customer service environment, or residential mortgage services required
• Professional writing experience in a corporate setting is a minimum requirement
• Knowledge of Microsoft Office Suite is required
• Familiarity with industry-specific software packages is preferred