Senior Disputes Quality Control Specialist

Job Summary

A company is looking for a Senior Disputes QC Specialist to support consumer and business banking dispute quality control.

Key Responsibilities

• Conduct manual quality assessments of dispute resolution processes to ensure compliance with policies and regulations
• Create quality dashboards and trend reports to provide actionable insights for continuous improvement
• Assist in the development and operationalization of dispute quality processes and participate in special projects

Required Qualifications

• 4+ years of experience in the finance industry focusing on quality for card and ACH transaction disputes
• Strong understanding of Reg E dispute requirements
• Familiarity with Mastercard and/or Visa chargeback rules
• Knowledge of banking products such as ACH, International Wires, SWIFT, checks, and debit cards
• Ability to work independently in a high-risk environment with minimal supervision