Senior Disputes Specialist

Job Summary

A company is looking for a Disputes Senior Specialist to manage complex dispute cases and support the team.

Key Responsibilities

• Handle escalated and complex dispute cases and provide team support
• Investigate and resolve disputed transactions from credit/debit cardholders and online payment systems
• Gather and analyze data to determine appropriate actions for disputes

Required Qualifications

• 3+ years of experience in fraud prevention and disputes management
• In-depth knowledge of fraud and disputes systems and processes
• Strong proficiency in spreadsheets and Excel (intermediate to advanced level)
• Highly organized with the ability to meet critical deadlines
• Flexibility in working hours, including weekends during peak seasons