Senior Documentation Coordinator

Job Summary

Detail-oriented and organized, the full-time Senior Documentation Coordinator will manage customer documentation processes, ensuring accuracy and efficiency while working remotely and collaborating across multiple departments.

Key responsibilities:

• Manage and verify customer data queues in Salesforce, including duplicate and physician verification
• Review and assign documentation tasks related to customer consent and voicemail inquiries
• Audit and link received documentation to appropriate customer records while providing feedback to management

Required qualifications:

• Associate's degree and 3+ years of related experience in a professional environment
• Knowledge of diabetes and experience supporting customers with diabetes is preferred
• Experience with Salesforce CRM is preferred
• Demonstrated initiative and a strong customer service orientation
• Ability to manage multiple priorities in a fast-paced environment