Senior Endpoint Support Engineer

Job Summary

Serving as a senior escalation point for complex endpoint support issues, the full-time Senior Endpoint Support (Desktop) Engineer will troubleshoot advanced Windows desktop and Microsoft 365 issues while mentoring junior technicians in a remote environment.

Key responsibilities

• Act as the Tier 3 escalation point for complex desktop and endpoint support issues
• Troubleshoot and resolve advanced issues related to Windows desktop, Microsoft 365, and endpoint management
• Provide technical leadership and mentorship to Desktop Support engineers, assisting with escalated incidents

Required qualifications

• 5 - 8+ years of experience in Desktop Support, Endpoint Support, or Desktop Engineering
• Strong knowledge of Microsoft 365, Active Directory, Microsoft Intune, and Windows Autopilot
• Experience troubleshooting complex desktop, hardware, software, and endpoint issues
• Proven ability to mentor junior technicians and act as an escalation resource
• Ability to work independently in a remote environment while supporting Central Time business hours