Senior Engagement Manager

Job Summary

A company is looking for a Senior Engagement Manager who will drive successful business outcomes for customers in the observability space.

Key Responsibilities:

• Manage a diverse portfolio of customer projects, ensuring alignment with customer expectations and business goals
• Coordinate cross-functional teams to deliver projects on time and within scope, while monitoring progress and managing risks
• Prepare and present regular project status reports, analyze customer feedback, and recommend enhancements to strategies

Required Qualifications:

• 5+ years of Engagement Management/Project Management experience in the technology space
• 2+ years of experience in technology/software pre-sales or technical consulting
• Ability to manage multiple projects simultaneously in a fast-paced environment
• Working knowledge of project management tools and methodologies (e.g., Rocketlane, Jira) and CRM systems (e.g., Salesforce)
• Certification in Project Management (PMP, Agile, etc.) is a plus