Senior Engagement Manager

Job Summary

A company is looking for a Sr. Engagement Manager, North America.

Key Responsibilities

• Expand client accounts by identifying and closing cross-sell opportunities
• Manage client retention and contract renewals, ensuring high satisfaction and service adoption
• Oversee service delivery and manage margins to meet operational efficiency and client expectations

Required Qualifications

• 10+ years of experience in customer-facing roles in technology companies
• 5+ years of experience selling technology services including software support and managed services
• Experience in the Manufacturing, Wholesale, and Distribution industries
• Bachelor's degree or equivalent required; Master's or MBA desirable
• Proven track record of sales achievement and client account management