Senior Engagement Manager

Job Summary

A company is looking for a Sana Agent Senior Engagement Manager to lead customer engagements and ensure value realization post-deployment.

Key Responsibilities

• Oversee end-to-end customer engagement, from product deployment to ongoing partnership lifecycle
• Identify upsell opportunities and manage project timelines, risks, and cross-functional coordination
• Act as an AI specialist, guiding customers through GenAI transformation and implementing change management practices

Required Qualifications

• 5+ years of experience in leading Medium and/or Large Enterprise implementations or transformation initiatives
• 3+ years of experience in enterprise application implementation or top-tier strategy consulting
• Proven record of solving unstructured problems and executing new deployment methodologies
• Strong ability to build hands-on capabilities and configure applications to meet customer needs
• Experience managing complex client situations and demonstrating executive presence