Senior Engagement Manager

Job Summary

A company is looking for a Senior Engagement Manager to build relationships and ensure customer success.

Key Responsibilities

• Act as a trusted advisor for customer stakeholders to support their long-term strategy
• Manage technical program while maximizing platform value for the customer
• Lead the integrated account team to ensure customer success and address escalations

Required Qualifications

• 12 years of relevant experience and a Bachelor's degree or equivalent
• Understanding of the consulting process and relationship building for customer success
• Experience managing and delivering large technical customer projects
• Knowledge of DevOps, web development, web performance, and information security technologies
• Familiarity with internet technologies and processes related to application architectures and cloud environments