Senior Engagement Manager

Job Summary

A company is looking for a Senior Engagement Manager to oversee customer engagements and drive business impact in the Cloud Networking industry.

Key Responsibilities

• Manage relationships and execute strategies with customer account leaders and delivery teams
• Oversee customer onboarding and ensure long-term health of the customer base
• Create feedback loops between customers and internal teams to enhance customer success

Required Qualifications

• 5+ years of Technical Account Management or program management experience
• 4+ years of consulting or customer engagement experience
• 2+ years of direct technical experience or collaboration with engineers on technical projects
• Experience in deploying software products to large enterprises
• Strong understanding of generative AI technologies and their enterprise applications