Senior Engagement Manager

Job Summary

A company is looking for a Senior Engagement Manager to manage client relationships and drive process improvements.

Key Responsibilities:

• Act as the main point of contact for clients, fostering strong relationships and understanding their business objectives
• Oversee project timelines, deliverables, and resource allocation to ensure seamless execution
• Analyze workflows and identify inefficiencies to enhance operational effectiveness

Qualifications:

• 4+ years of experience in Customer Success, Engagement Management, or consulting, ideally supporting complex enterprise customers
• Experience owning customer relationships in a SaaS startup environment
• Proven ability driving customer engagement across a portfolio of accounts using data insights and product knowledge
• Demonstrated success identifying solutions and improving existing client strategies in fast-moving environments
• Exceptional communication and negotiation skills, with the ability to engage at the C-Suite level