Senior Engagement Manager

Job Summary

A company is looking for a Senior Engagement Manager to lead customer onboarding and engagement initiatives.

Key Responsibilities

• Own the full engagement lifecycle from pilot scoping through POC delivery, onboarding, and executive business reviews
• Present to C-suite and senior marketing leadership, translating AI search visibility data into business outcomes
• Build repeatable engagement frameworks, onboarding playbooks, and escalation paths while bridging pre-sales and post-sales efforts

Required Qualifications

• 7+ years in engagement management, professional services, or customer onboarding at a SaaS or technology company
• Experience running onboarding, pilots, and proof-of-value engagements end to end
• Proven track record of driving platform activation and adoption within enterprise accounts
• Comfortable presenting to senior stakeholders and managing clear project milestones
• Technical understanding of SaaS platforms and ability to engage with both marketers and engineers