Senior Enterprise Customer Operations Engineer

Job Summary

Leading complex technical support engagements remotely, the full-time Senior Enterprise Customer Operations Engineer will resolve critical customer issues on a FedRAMP High-certified DevSecOps platform while driving systemic improvements and mentoring team members.

Key responsibilities

• Lead resolution of technically complex incidents and escalations, coordinating cross-functional investigations
• Serve as the primary technical escalation point within Customer Support, guiding team members through troubleshooting
• Develop and maintain technical runbooks and support playbooks to enhance resolution speed and team capability

Required qualifications

• 5-8+ years of experience in technical support engineering, DevSecOps, or related disciplines
• Deep experience with cloud-native applications on Kubernetes and strong expertise in containerization and application architectures
• Strong expertise across major cloud providers (AWS GovCloud, Azure Government, or GCP) in secure environments
• Proficiency in container hardening and compliance with DoD security standards
• Ability to navigate government change control processes and maintain a DoD Top Secret security clearance