Senior Enterprise Customer Success Manager

Job Summary

Owning a portfolio of strategic accounts, the full-time Senior Enterprise Customer Success Manager will drive product adoption and value visibility while consulting on GTM architecture and ensuring customer success in a remote environment.

Key responsibilities

• Manage a portfolio of 15-20 Enterprise accounts, serving as the primary strategic partner throughout the post-sale lifecycle
• Develop deep expertise in the product to consult on use-case design and GTM workflow architecture, ensuring alignment with customer business goals
• Deliver value realization recaps and proactive recommendations to drive platform adoption and identify expansion opportunities

Required qualifications

• 5-8 years of experience in Customer Success, Strategic Account Management, or management consulting in a SaaS environment
• Proven track record of retention and expansion outcomes with named Enterprise accounts
• Strong documentation and execution skills, with an emphasis on tracking and improving processes
• Familiarity with AI-assisted workflows and modern GTM team structures
• Experience with CS platforms like Rocketlane or Vitally, and proficiency in Salesforce